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REFUNDS ON CANCELLED ORDERS

You may cancel your order as long as the order has not been shipped, or the assembly work has not started. Email  us at info@ExpresWheels.com in order to cancel your order.  Requests sent to other email may not be processed in time.

For assembly order, you will need to pay assembly fee on your order  if you need to cancel after assembly work starts. Once your order has been shipped it cannot be cancelled without return charges that we incur. If you choose to cancel your order once it has been shipped, or refuse the shipment without prior notice, you will be charged for all shipping costs. Please allow 2 to 3 business days for your account to be successfully refunded. You will be notified by an email confirmation once refund has been issued.

Please be noted that messages left after hours, or emails sent overnight or on weekends , or email sent to other email address may not get read in time to avoid assembly or shipping cost.  If the customer receives a notice that the cancellation has been accepted and is in the process no further action is required.

RETURN POLICY AND REFUNDS ON SHIPPED ITEMS

Within 15 days of receiving of product, if you have not used the product and would like to return, we will be happy to assist you. To qualify for the return,

  • The products must be with original factory box or crate
  • The products must be new and never been used.
  • The customer is willing to pay  shipping fee

Please contact us (info@ExpresWheels.com) to get return authorized. We will arrange shipping company to pick up. Freight collect and COD packages will not be accepted.

There is no return on motorized equipment that has been assembled, fueled or damaged by use or abuse. 

If an item arrives with shipping damage, please accept the shipment and as soon as possible send pictures or video to info@ExpresWheels.com. If you refuse the shipment due to heavy damage but later we assessed it is not, we can still take the package and send you a new one but you will pay for the delivery fees.

If vehicle is shipped via car carrier, refusal of shipment is not allowed, as the driver will not be back to our warehouse. If there is damage, please take the video and contact us as soon as possible. If you refuse shipment, we may have to dispose the products and result in no refund.

Claims that a unit was damaged after being unpacked and assembled will be denied. Claims that a unit has been sitting unused and there was hidden damage will be denied after one week from delivery.

Motorized vehicles that have been damaged beyond simple parts exchange, in the shipping process, may be returned with prior authorization. The item but must be secured for shipment by the consumer and written authorization from express wheels is given prior to an item being returned.

Express wheels will send a BOL via email after a scheduled pickup time has been set.  The shipping document must be printed and secured to the shipment and a copy handed to the driver. The freight company will contact you to schedule a pickup. Freight companies will not pick up units that are not wrapped and not secured to a pallet or skid.

Whenever possible please save the original packing.

In the unlikely event that a unit was so badly damaged in shipping that it must be returned to our warehouse for inspection, the refund process takes 10 to 14 business days. After inspection, a refund will be issued.

Please understand that shipping cost for a vehicle is very expense. At no time will Express wheels accept a return of a unit because the customer changed their mind, found a minor product damage,  or description/picture that was not exact match.

NO REFUNDS ON ITEMS THAT ARE TOO SMALL OR LARGE FOR THE RIDER

Please make sure you are ordering the correct size unit. Express wheels staff will refuse any returned order without prior authorization.  If the item is new, unused, unassembled, and in the factory crate and Express wheels determines and accepts the return, fees will apply. Freight charges.  Once received and inspected it will take ten to 14 days to process your refund

REFUND OR CANCELLATION FOR SLOW OR DELAYED SHIPMENTS

All delivery times are an estimate and not a guarantee of delivery. Express wheels will not issue and refund or accept returns on items that take longer than the estimated processing and shipping time. Express wheels cannot guarantee delivery by a certain day.

There are several factors that can cause delays, weather, impacted freight systems, holiday traffic all of which are out of Express wheels control.  These circumstances may cause a delay and are not a valid reason to cancel an order.  By agreeing to these terms customers acknowledge that no refund will be issued for slow shipping times.

LOST SHIPMENTS

If a shipment is lost or cannot be located by the freight company customer agrees to allow the freight company and Express wheels to complete the process of dock checks and loss prevention cycle before the order can be canceled. This can take up to five days.  If a shipment is lost by a freight company during transport Express wheels will issue a refund in full it will take 10 to 14 days to issue a refund.

REPLACEMENT PARTS AND TECHNICAL SUPPORT

Express wheels has the right to go through the companies established process of parts exchange, mechanics advice and manufactures support to correct minor technical and mechanical issues.  When a customer buys online or over the phone customer understands and accepts the terms that they are 100% responsible for the setup and assembly of their unit,  Express wheels will not pay for a mechanic to adjust or repair a vehicle.

Express wheels has techs and factory support to correct issues.  Parts are shipped at no charge to customers in these situations. At no time does Express wheels pay for labor to replace parts or set up a unit.

CAN I RETURN AN ITEM BECAUSE OF A COSMETIC CHANGE OR CHANGE IN SPECIFICATION  

All pictures are for representation only and actual products may be different. . No refunds, full or partial will be issued for a product change instituted by the factory.  Express wheels attempts to keep the newest pictures and specifications on the site.  Exact colors, graphics package, rim styles, lights, mirrors tire treads all change from time to time.